Refund Policy

NovateScribe Refund Policy

Last Updated: September 2025

This Refund Policy explains how subscription payments, cancellations, and refunds are handled for NovateScribe. By purchasing a subscription, you agree to the terms outlined below.

Subscription Plans and Billing

• Available Plans: Monthly, semi-annual (6-month), and annual subscriptions. This section aligns with the Terms and Conditions (Section 4) for consistency.
• Billing: All subscriptions are billed in advance for the full term selected.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle unless canceled in advance.

Cancellation

• How to Cancel: You may cancel your subscription at any time through your account settings or by contacting support.
• Effect of Cancellation: Cancellation stops future billing but does not trigger a refund for the current billing cycle.
• Access After Cancellation: You will retain access until the end of your paid period.
• No Prorated Refunds: We do not issue partial or prorated refunds for unused time.

Refunds

• All Sales Final: Subscription fees are non-refundable once charged, except as required by law.
• Nothing in this Refund Policy limits your rights under applicable mandatory consumer protection laws in your jurisdiction.
• Legal Requirements: If applicable consumer protection laws grant you a right to cancel or receive a refund, we will honor those rights.
• Service Availability: In the unlikely event of a prolonged, system-wide service failure that prevents access, we may, at our discretion, offer credits or an extension of your subscription. Cash refunds will not be provided unless legally required.
• Exclusions: Refunds are not provided for:

• Change of mind or mistaken purchase,
• Dissatisfaction with AI outputs,
• User error, such as failing to cancel before renewal.

Uniform Policy

This Refund Policy applies equally to all subscribers — including patients, medical students, doctors, clinics, and hospitals. No exceptions are made based on user type.

Contact

If you believe you are eligible for a refund under the limited conditions described above, please contact:

Changes to This Policy

This Refund Policy, together with the Terms and Conditions and Privacy Policy, forms part of the Agreement. Updates will be posted on our website, and continued use constitutes acceptance.