By accessing or subscribing to NovateScribe (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use the Service. These Terms form a binding agreement between you and NovateScribe (referred to as "NovateScribe", "we", "us", or "our").
We may update these Terms from time to time, and will post the latest version on our website. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.
NovateScribe is a semi-autonomous AI-powered platform designed for medical documentation. The Service uses automated speech recognition (ASR) to transcribe voice recordings into structured medical notes, enhances notes with labeled medical images, and suggests ICD-11 diagnostic codes and analytics using a large language model.
The Service is available in different versions tailored for:
Editing of Notes:
Patients may view and download their transcriptions and related content but cannot edit or alter medical notes generated by the Service. Only doctors and authorized healthcare provider accounts have the ability to edit, correct, or finalize notes. Patients may only annotate their records in separate designated sections, if that functionality is available.
Important:
NovateScribe is not a healthcare provider and does not practice medicine or any other licensed profession. The Service is a documentation aid and not a substitute for professional medical judgment.
To use NovateScribe, you must create an account and subscribe to a plan. You agree to provide truthful, accurate, and current information during registration and to keep your account information updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you become aware of any unauthorized use of your account, you must notify us immediately.
Eligibility: You must have the legal capacity to form a binding contract in your jurisdiction. The Service is intended for users who are at least 18 years old or the age of majority in your location. By registering, you represent that you meet these eligibility requirements.
If you are registering on behalf of an organization (such as a clinic or hospital), you represent that you have the authority to bind that organization to these Terms.
NovateScribe is offered as a paid subscription service with different plans tailored to Patients, Medical Students, and Doctors/Clinics/Hospitals.
Fees: You agree to pay all subscription fees applicable to your chosen plan. Prices are exclusive of taxes unless stated otherwise. You are responsible for paying applicable taxes in your jurisdiction.
Billing Cycle: Subscription fees are billed in advance on a recurring basis (monthly, semi-annual (6 months) or annually) and will auto-renew unless you cancel before renewal.
Payment Method: You must provide a valid payment method and authorize us to charge subscription fees to that method. If payment fails, we may suspend or terminate your account.
Cancellation: You may cancel at any time, effective at the end of the billing cycle. Prepaid fees are non-refundable unless required by law.
Changes to Fees: We may change subscription prices with prior notice. You may cancel before the new rate takes effect if you do not agree.
We grant you a limited, non-exclusive, non-transferable license to use the Service. You agree that you will not:
Editing of Notes by Patients:
Patients are expressly prohibited from altering, editing, or deleting medical notes generated by the Service. Only licensed doctors or authorized healthcare providers may edit or finalize notes. Patients may only add separate annotations if available, but these will not modify official notes.
NovateScribe reserves the right to monitor usage and may suspend or terminate accounts for violations.
Ownership: You retain all rights in the User Data you upload.
License: You grant NovateScribe a license to process, host, and use your data to provide and improve the Service.
De-Identified Data: We may anonymize and use de-identified data for research, analytics, and service improvement.
Privacy Compliance: We comply with Malaysia's PDPA, EU GDPR, UAE data protection laws, and other applicable regulations.
AI Transparency:
AI-generated transcriptions, codes, images, and analytics are produced automatically without human oversight, based on probabilistic models. They may contain inaccuracies. Users retain the right to request independent human verification from their healthcare provider.
Data Processor Role: For healthcare providers, we act as a data processor on your behalf and only process patient data as instructed.
Confidentiality: All User Data is treated as confidential and disclosed only as necessary for Service provision or as required by law.
Security: We employ reasonable safeguards (encryption, access controls). However, no system is 100% secure.
Retention: Data is retained as long as needed to provide the Service or comply with legal obligations. Deleted accounts are purged or anonymized within a reasonable time.
All rights in NovateScribe's technology, software, algorithms, trademarks, and content belong to NovateScribe or its licensors. You are granted only a limited license to use the Service.
You may not copy, distribute, or modify Service content.
Transcriptions and outputs derived from your data belong to you, but proprietary templates and features remain NovateScribe's property.
Feedback you provide may be used freely by NovateScribe.
Important Medical Disclaimers:
The Service is provided "AS IS" and "AS AVAILABLE."
We disclaim all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement.
We do not guarantee uninterrupted service, perfect accuracy, or error correction.
To the maximum extent permitted by law:
Some jurisdictions may limit exclusions; statutory consumer rights remain unaffected.
You agree to indemnify and hold NovateScribe harmless against claims, damages, or losses arising from:
By You: You may cancel at any time.
By Us: We may suspend or terminate accounts for breaches, non-payment, or unlawful activity.
Sections relating to liability, confidentiality, and intellectual property survive termination.
These Terms are governed by the laws of Malaysia.
Disputes shall be resolved in Malaysian courts, except where consumer protection laws give you the right to bring claims in your home jurisdiction.
Nothing in this clause limits your right to bring claims under mandatory local consumer protection laws in your place of residence.
Entire Agreement: These Terms, together with the Privacy Policy and Refund Policy, form the complete agreement between you and NovateScribe.
Changes: We may revise Terms with notice; continued use means acceptance.
No Waiver: Failure to enforce a right is not a waiver.
Severability: Invalid provisions will not affect the remainder.
Assignment: You may not assign rights; we may assign in business reorganizations.
No Third-Party Rights: No third-party beneficiaries.
Relationship: Independent parties; no partnership or agency.
Notices: Notices may be sent via email, Service notifications, or website posting.
Language: English version controls in case of conflict.
If you have any questions about these Terms and Conditions, please contact us:
Email: novatescribe@mynovateai.com